Privacy Policy Ongcuci

Ongcuci ("we", "our platform") is committed to protecting the privacy of every individual who uses our services at ongcuci.vin. This privacy policy applies to all registered members, website visitors and ongcuci mobile app users.

As a trusted online gaming platform in Malaysia, we understand that member trust is our most valuable asset. Every decision related to data management is made with the interests and safety of our members as the priority. We do not process your personal data beyond what is necessary to provide the services you request.

This policy should be read together with the ongcuci Terms and Conditions, which form part of the overall agreement between you and our platform. In the event of any conflict between these documents, this Privacy Policy shall apply specifically to matters relating to personal data.

Ongcuci collects various types of personal data depending on how you interact with our platform. Below is an overview of the data that may be collected:

We only collect data that is strictly necessary for the stated purposes. You are not required to provide all information; however, certain services such as fund withdrawals cannot be processed without complete identity verification.

Personal data collected by ongcuci is used solely for the following purposes:

• Account Management: Create, verify and maintain your member account, including the required KYC process.
• Transaction Processing: Securely process deposits, withdrawals and any financial transactions in your account.
• Service Provision: Allows you to access all games and features on the ongcuci platform seamlessly.
• Communication: Send important notifications related to your account, transactions, bonuses and security updates.
• Legal Compliance: Meet legal obligations including anti-money laundering (AML) and know your customer (KYC) requirements.
• Fraud Prevention: Identify and investigate suspicious activity to protect your account and the platform as a whole.
• Platform Improvement: Analyse usage patterns to improve the gaming experience and ongcuci services.

Ongcuci does not share your personal data with third parties except in the following limited and controlled situations:

• Service Providers: Third-party companies that help us operate the platform — such as payment providers, game providers, and cloud computing services — are bound by strict confidentiality agreements.
• Regulatory Authority: Regulatory bodies, law enforcement, or courts when required by applicable law.
• Fraud Prevention: Anti-fraud agencies and industry bodies where required for security protection purposes.

In the event that ongcuci undergoes a business restructuring, merger, or acquisition, user data may be transferred as part of the business assets. In such circumstances, members will be given adequate notice and the option to delete their account before the transfer takes place.

Ongcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how visitors use our website to help us improve the platform.
• Functionality Cookies: Remember your preferences such as language, region and other settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand platform traffic and usage patterns in aggregate, anonymised form.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality or your experience on the ongcuci platform.

Ongcuci implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Continuous security monitoring 24 hours a day, 7 days a week by a dedicated cybersecurity team.
• Role-based access control — only staff who need access to specific data to perform their duties are granted permission.
• Regular security audits and penetration testing by qualified independent third parties.
• Two-factor authentication (2FA) for all staff accounts accessing data management systems.

As a data subject, you have certain rights regarding the personal data we hold about you. Ongcuci respects and facilitates the exercise of these rights:

Ongcuci retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or as required to comply with legal obligations, resolve disputes and enforce our agreements.

• Active account data: Retained for the duration your account remains active.
• Financial transaction data: Retained for a minimum of 7 years after the transaction to comply with anti-money laundering legal requirements.
• Closed account data: Basic information is retained for 5 years after account closure for legal compliance purposes.
• Security logs: Retained for 2 years for security investigation and audit purposes.
• Marketing data: Deleted within 30 days after you withdraw your marketing consent.

When data is no longer needed, ongcuci will securely delete or destroy it using methods that ensure it cannot be recovered.

Ongcuci reserves the right to update or amend this privacy policy from time to time to reflect changes in our data processing practices, legal requirements or business operations. The "Updated" date at the top of this page will be revised whenever changes are made.

For significant and material changes, ongcuci will notify you via in-account notifications or your registered email at least 14 days before the changes take effect. For minor changes that do not materially affect your privacy rights, changes may take effect immediately.

We encourage you to check this page periodically. Continued use of the ongcuci platform after changes take effect will be considered your acceptance of the updated privacy policy.

If you have any questions, concerns, or complaints regarding this privacy policy or how ongcuci handles your personal data, please contact us through the following channels:

Our privacy team will endeavour to respond to all enquiries within 3 to 5 business days. For more serious complaints or data rights requests, please include "Data Privacy Request" in your email subject line so it can be prioritised promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.